These General Terms and Conditions (GTC) govern contracts between Lalmano GmbH (hereinafter “Lalmano”, “we” or “us”) and customers (hereinafter “Customer” or “you”) regarding free and paid services from Lalmano, unless expressly agreed otherwise.
(1) These General Terms and Conditions apply to contracts for services from Lalmano GmbH. This may include, in particular, free initial orientations, paid consultations, consulting packages, digital content, downloads, checklists, templates, webinars, online courses, premium access and digital tools, provided such services are offered or agreed upon.
(2) The mere use of freely accessible information pages on the website does not automatically lead to a contract with Lalmano and does not automatically lead to acceptance of these General Terms and Conditions.
(3) Differing, conflicting or supplementary general terms and conditions of the customer will only become part of the contract if Lalmano expressly agrees to their validity.
(1) Lalmano offers general orientation, structured initial clarification and organizational support in connection with routes to Germany, studies, training, work, language, documents, processes and next steps.
(2) The services can in particular consist of classifying an initial situation, sorting organizational steps, compiling documents clearly and providing general information on processes, deadlines, documents and responsible bodies.
(3) Lalmano does not offer legal advice within the meaning of the Legal Services Act, no legal representation, no binding review of decisions, no binding assessment of prospects of success and no representation towards authorities, embassies, universities, employers or other third parties.
(4) Lalmano does not guarantee visas, residence permits, approvals, recognitions, appointments, jobs, training positions or decisions made by third parties.
(5) Freely accessible content, guides, tools and checklists provide general information and orientation. They do not replace an individual examination of the individual case.
(1) Lalmano's services serve to provide orientation, information and organizational support. They do not replace individual legal advice from an authorized person or body.
(2) In the case of individual legal questions, notices, ongoing deadlines, rejections, remonstrations, objections, lawsuits or legal proceedings, we recommend that you seek legal advice or another authorized body in a timely manner.
(3) To the extent that Lalmano provides general information on legal or official processes, this is done without a binding legal assessment of the individual case.
(1) A contract for a free initial consultation is concluded by booking an appointment via the website or by making an appointment elsewhere (e-mail, telephone). The customer receives a confirmation by email.
(2) The free initial consultation is non-binding and does not oblige the customer to complete further services.
(3) A contract for paid advice, packages, webinars, digital products, online courses, premium access or other paid services is only concluded upon express acceptance of an offer, booking, order, order confirmation or another agreement in text form.
(4) Simply visiting the website does not constitute a contract for paid services.
(1) The free initial consultation remains free of charge.
(2) Paid services will be clearly stated before the contract is concluded. The scope, price, method of payment and time of service result from the respective offer, the booking route, the order or the order confirmation.
(3) Final prices including statutory sales tax are stated to consumers if sales tax is due. Net prices plus statutory sales tax can be shown to entrepreneurs.
(4) Unless a different payment deadline is specified in the offer, in the invoice or in another agreement, payment is due within 14 days of the invoice being issued.
(5) The customer can only set off counterclaims that are undisputed, legally established or ready for decision. Statutory consumer rights remain unaffected.
(1) Free initial consultations can be canceled or postponed free of charge.
(2) Unless otherwise agreed, paid appointments can be postponed or canceled free of charge up to 24 hours before the appointment.
(3) In the event of a short-term cancellation or no-show, Lalmano can demand an appropriate cancellation fee or compensation if this was effectively agreed in the respective offer or when making the appointment. The customer reserves the right to prove that Lalmano suffered no damage or significantly less damage.
(4) Lalmano can postpone appointments for important reasons, for example due to illness, technical malfunctions or unforeseeable circumstances. In this case, a replacement date will be offered or any compensation already paid will be refunded if no replacement service is provided.
(1) The customer provides Lalmano with the information and documents relevant to the agreed service completely, correctly and in a timely manner.
(2) The customer is responsible for observing their own deadlines, dates and obligations to cooperate, unless Lalmano has expressly taken over the monitoring of a specific deadline in text form.
(3) Lalmano assumes no responsibility for disadvantages resulting from the customer's information or documents being transmitted incorrectly, incompletely or late.
(1) To the extent that Lalmano offers digital content, for example PDFs, checklists, templates, downloads, digital guides or online access, the scope, availability and terms of use result from the respective offer.
(2) Unless otherwise agreed, digital content is intended only for the customer's own use. Passing on, copying, making publicly available or commercial use is not permitted without the consent of Lalmano.
(3) Access data for digital offers or premium areas may not be passed on to third parties.
(4) Digital content serves for information, orientation and organizational support. Specific success is not guaranteed.
(5) The right of cancellation for digital content is based on the legal requirements and the respective cancellation policy. Digital content is not generally excluded from revocation.
(1) If Lalmano offers webinars or online courses, participation takes place on the booked date or using the access data provided.
(2) If a webinar or online course is canceled for reasons for which Lalmano is responsible, Lalmano will offer an alternative date or an appropriate replacement service. If no replacement service is provided, any remuneration already paid will be reimbursed in accordance with legal requirements.
(3) Recordings, documents, access data and course materials may not be passed on, published or used commercially without the consent of Lalmano.
(4) Contents of webinars and online courses serve for information and orientation. They do not constitute legal advice and do not guarantee any particular success.
(1) If Lalmano offers consulting packages, premium access or memberships, the scope, duration, services included, prices and method of payment result from the respective offer.
(2) Unused appointments or services only expire if this has been legally agreed in the respective offer.
(3) Termination and term regulations only apply to the extent that they are effectively stipulated in the respective offer, booking or other agreement.
(1) Tools such as visa checks, document checks or cost calculators serve as initial orientation and do not replace individual checks by responsible bodies or persons authorized to do so.
(2) Results from tools are based on the information entered and can only provide a non-binding classification. They are not a guarantee for decisions made by authorities, embassies, universities, employers or other third parties.
(1) Lalmano is liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body or health. Lalmano is only liable for slightly negligent breaches of duty in the event of a breach of an essential contractual obligation (cardinal obligation), the fulfillment of which enables the proper execution of the contract and on whose compliance the customer can regularly rely. In this case, liability is limited to typically foreseeable damage.
(2) Lalmano is not liable for decisions made by authorities, embassies, universities, employers, recognition bodies, language test providers or other third parties.
(3) Lalmano guarantees no visa, no residence permit, no recognition, no approval, no job, no training position and no appointment with an authority or other body.
(4) Lalmano is not liable for disadvantages resulting from incorrect, incomplete or late information or documents provided by the customer.
(5) Lalmano is only liable for general information content on the website in accordance with legal regulations. This content serves as orientation and does not replace an individual examination.
(6) Liability according to mandatory legal regulations remains unaffected.
(1) For distance selling contracts, consumers generally have a statutory right of cancellation of 14 days, unless there are legal exceptional cases.
(2) Information on the right of withdrawal and the sample withdrawal form can be found on our website Right of withdrawal.
(3) If a consumer expressly requests that Lalmano begin a paid service before the cancellation period has expired, express consent may be required for this. The right of withdrawal only expires under the legal requirements.
(4) Special legal rules apply to digital content and digital services. A right of withdrawal is not excluded across the board.
Information on the collection, processing and use of personal data can be found in the separate Privacy Policy.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers who do not live in the Federal Republic of Germany, German law only applies to the extent that it does not conflict with the mandatory law of the state in which the consumer has his or her habitual residence.
(2) The place of jurisdiction for all disputes arising from this contract is, to the extent permitted by law, the registered office of Lalmano GmbH in Essen. The statutory place of jurisdiction applies to lawsuits against consumers.
(3) Should individual provisions of these General Terms and Conditions be or become ineffective, this will not affect the effectiveness of the remaining provisions. The statutory regulation takes the place of the invalid provision.
(4) Changes or additions to individual contracts must at least be in text form, unless a stricter form is prescribed by law or an individual agreement provides otherwise.
As of: May 2026
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